Last updated August 01, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at contactus@ni-furniture.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Doral Warehouse
Attn: Returns
Order Number #
1950 Northwest 93rd Avenue
Doral, FL 33172
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (10) business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned: Customizable products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
A 15% restocking fee will be charged for all returns.
Sale items are FINAL SALE and cannot be returned.
Damages/Shortages/Repairs Any visible damage to the merchandise must be reported to the delivery service upon receipt. Damages, including concealed damage, and shortages must be reported within three business days of receiving the merchandise. Photos of damaged items must be emailed to contactus@ni-furniture.com. All customer-made repairs must be pre-approved by us.
Policy Related to Damage and Repairs:
Damaged Parts: If you discover a problem after you have accepted delivery, please email gtiellc@gmail.com. Please note that we may request you to email/send pictures of damaged or defective parts to facilitate processing of the replacement parts. This helps us to identify the parts that may have been damaged and to resolve your problem expeditiously.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contactus@ni-furniture.com
